Overview
At RISINGEDGE, we strive to ensure our customers are satisfied with their purchases. However, if you need to request a refund, please read our policy below.
Eligibility for Refunds
- Products must be returned within 30 days of purchase.
- Items must be unused and in the same condition as received.
- Original packaging must accompany the returned product.
Non-refundable Items
Certain items are exempt from being returned. Perishable goods, personalized items, and gift cards are non-refundable.
Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Contact your credit card company, it may take some time before your refund is officially posted.
Contact Information
If you have any questions about our refund policy, contact us at [email protected].